What can we help with?

  • Pool Pumps

    Not starting, making unusual noises, leaking, losing pressure or not priming properly?

  • Chlorinators

    Not producing chlorine, showing error messages, having cell issues or not keeping your pool sanitised?

  • Filters

    Poor filtration, pressure issues, leaking or reduced water flow?

What to expect

  • 1. Assess

    We'll inspect your pool equipment and system, checking for any visible faults or signs that something isn't performing as it should.

  • 2. Diagnose

    We'll identify the likely cause of the problem and determine the best way to get your equipment working properly again.

  • 3. Repair

    If the issue can be resolved during the visit, we'll carry out the repair where possible, saving you the need for another call-out.

  • 4. Repair or Replace

    If further work or replacement equipment is needed, we'll explain the available options so you can decide how you'd like to proceed before any additional work is carried out.
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Frequently Asked Questions

Can you help with broken or malfunctioning equipment?

For sure. Whether your equipment has stopped working completely or just isn't performing as it should, we can inspect the problem and help identify what's causing it.

I don't know what's wrong with my equipment - can you diagnose it?

Yes. That's exactly what our equipment inspection service is for. We'll inspect your pool equipment, identify the likely cause of the problem and explain what we've found before discussing the next steps.

What equipment can you diagnose?

We can diagnose a wide range of residential pool equipment, including pool pumps, chlorinators, filters, automatic pool cleaners, valves, pipework and other common pool equipment. If you're unsure whether we can help, simply get in touch and we'll be happy to discuss your equipment.

Do you repair equipment or replace equipment?

Where possible, we'll repair the issue during the diagnostic visit if it can be completed within the allocated service time. If further work or replacement equipment is needed, we'll explain the available options so you can decide how you'd like to proceed before any additional work is carried out.

What happens if my equipment needs to be replaced?

Yes. If your equipment needs replacing, we can supply and professionally install new equipment that's suited to your pool. We'll explain the available options, answer any questions you have, and organise the installation once you're happy to proceed.

Do I need to be home for an equipment diagnostic?

No. As long as we have safe and clear access to your pool and equipment, you don't need to be home. We'll complete
the service and leave your pool clean and ready to enjoy. Once we're finished, we'll email you a service report outlining the work completed, along with any issues we've identified or recommendations we may have.